Frequently Asked Questions
How does the Lifetime Warranty differ from the Extended Lock Warranty?
Huntsman warrants your safe to be free from defective materials and workmanship for one year from the date of original purchase with the exception of the mechanical lock which carries a five-year warranty. Any electrical or lighting accessories (which carry a 90-day warranty).
This warranty does not cover neglect, misuse, or abuse. It also does not cover damage caused by tampering with or altering of any part of the product (including, but not limited to, removing the safe door). It also does not cover consumables such as batteries for the electronic lock. The safe must not be housed in an enclosed swimming pool area. The safe is to be located in an area which is climate controlled and is to be installed as instructed in the Owner’s Manual.
Where can I find my combination?
If your safe is a mechanical lock you will find your combination on a card in an envelope hanging on the handle of the safe. For electronic lock safes please remove the faceplate of the keypad by lifting it upwards until you hear a click then carefully moving it outwards. This will reveal the battery leads in the back of the keypad, please connect a 9-volt battery to the leads then attach the faceplate back in place. Next enter the the combination 1-2-3-4-5-6 and the safe should open. Inside you will find factory instructions for the electronic lock on how to change to a custom combination, please do this immediately.
If my battery goes dead, will I lose my combination?
No, you will not lose your combination. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the lock in a normal manner. Make sure you only use a 9-volt ALKALINE ENERGIZER® or DURACELL® battery.
Do I need to change my code from 1-2-3-4-5-6?
Yes! Definitely change your combination code from the factory pre-set code for security purposes.
How do I change the combination in my electronic lock?
With the door open, the combination can be changed by following these steps:
- Enter 22* and the current password or default password (123456) followed by the # sign. You will hear 5 beeps.
- Enter the new password followed by the # sign. You will hear 3 beeps. Passwords must be 6 characters long.
- Enter the new password again followed by the # sign. You will hear 3 beeps.
The new code should be tested at least 3 times with the door open to ensure it works correctly.
My mechanical dial is becoming increasingly difficult to open. It sometimes takes five or ten times for me to get it open. Is my lock failing?
Your lock is not failing. You need to drop the middle number of your combination down by one digit. For example, if your combination is 10-20-30 you will dial 10-19-30.
What is routine maintenance and who is qualified to do it?
Routine maintenance is to keep your safes lock in good working condition and may prevent costly lockouts. Most locksmiths can perform the work. Make sure that they are familiar with Sargent & Greenleaf® and LaGard® locks.
What about water damage and/or fire damage?
Your safe is not waterproof. Should your safe be exposed to fire or water, the fire insulation of your safe will be compromised. If this occurs please make sure to have your safe opened as soon as possible. If your safe included firearms, remove them and have them cleaned and lubricated as soon as possible. Do not continue to store items in a safe that has been compromised by water or fire. You should purchase a replacement model in either case.