Troubleshooting

HOW OFTEN SHOULD I CHANGE THE BATTERY IN MY LOCK?

The battery should be replaced once a year. We suggest using a 9v Duracell Alkaline battery. Replace the battery in your safe on a memorable day and replace fire alarm batteries as well.

HOW DO I REPLACE THE BATTERY IN MY S&G ELECTRONIC LOCK?

If possible, change the battery with the door open. The lock has a tray that will slide down out of the bottom of the keypad. Pull forward and down on the battery tray tab on the bottom of the lock. Replace the battery with a 9v Duracell Alkaline battery. Re-insert the tray. Test the lock.

LAGard LocksS&G LocksSecuRam Locks
HOW DO I CHANGE THE COMBINATION ON MY S&G ELECTRONIC LOCK?

With the door open, the combination can be changed by following these steps:

  1. Enter 22* and the current password or default password (123456) followed by the # sign. You will hear 5 beeps.
  2. Enter the new password followed by the # sign. You will hear 3 beeps. Passwords must be 6 characters long.
  3. Enter the new password again followed by the # sign. You will hear 3 beeps.

The new code should be tested at least 3 times with the door open to ensure it works correctly.

HOW DO I OPEN MY MECHANICAL (DIAL) LOCK?

The traditional mechanical or dial lock has a 3 number combination. To open the lock, turn the dial to the LEFT stopping on the first number in the combination the FOURTH time around. Turn the dial to the RIGHT stopping on the second number the THIRD time. Turn the dial LEFT stopping on the third number the SECOND time around. Turn the dial slowly to the RIGHT until the bolt retracts. The dial will stop at 95.

CAN I CHANGE THE COMBINATION ON MY MECHANICAL (DIAL) LOCK?

The lock manufacturer requires that the combination be changed by a certified (ALOA or SAFTA) locksmith. A fax or email from the locksmith is required with the new combination for the warranty to be valid. Changing the combination yourself will void the warranty.

WHY DOES MY ELECTRONIC LOCK ONLY OPEN 1 TIME OUT OF SEVERAL ATTEMPTS?

This is usually caused by the position of the handle or a weak battery. Insure the handle is completely in the locked position or replace the battery with a 9v Duracell Alkaline battery.

WHY DOES MY LOCK EMITS 2 LONG BEEPS AFTER I ENTER MY CODE?

The lock has entered the time out mode. Wait for 15 minutes and enter the code again.

WHY DOES MY SAFE DOOR HAS SOME MOVEMENT (PLAY) IN IT?

The door of a HUNTSMAN Gun Safe can be adjusted to stop movement and play. There is an adjustment tab on the left inside door frame. The tab may be located on the door frame or inside the bolt pocket. Position tab according to the tightness of the door.